Shipping policy

SHIPPING POLICY

Last updated: July 2026

At DAWID TOMASZEWSKI, we are committed to delivering your order safely, efficiently and with the highest level of service. Every order is carefully prepared and dispatched from our warehouse in Berlin, Germany.

This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.

1. Order Processing

Orders are processed on business days (Monday to Friday, excluding public holidays in Germany).

Provided that all items are in stock and payment has been successfully authorised, orders are generally processed within 1–3 business days.

During collection launches, promotional campaigns, seasonal sales or public holidays, processing times may be slightly longer.

If exceptional delays occur, we will inform you as soon as reasonably possible.

2. Shipping Destinations

We currently ship to customers worldwide.

However, certain products may not be available for delivery to specific countries due to legal restrictions, carrier limitations or customs regulations.

If we are unable to deliver to your destination, you will be informed before your order is dispatched.

3. Shipping Partners

To ensure reliable worldwide delivery, we work with carefully selected logistics partners, including:

Depending on your destination, additional regional delivery partners may complete the final delivery.

4. Shipping Costs

Shipping costs are calculated automatically during checkout.

The applicable shipping charge depends on factors including:

destination country;
delivery service selected;
parcel weight and dimensions;
total order value.

The final shipping costs are displayed before you complete your purchase.

5. Delivery Times

Estimated delivery times begin once your order has been dispatched.

Typical delivery times are:

Destination	Estimated Delivery Time
Germany	1–3 business days
European Union	2–7 business days
United Kingdom	3–8 business days
Switzerland	3–8 business days
United States & Canada	5–10 business days
Asia	5–12 business days
Australia & New Zealand	7–14 business days
Rest of the World	7–20 business days

These delivery times are estimates only and may vary depending on customs procedures, weather conditions, transport disruptions or local delivery services.

6. Customs Duties and Import Taxes

Orders delivered outside the European Union may be subject to:

customs duties;
import taxes;
VAT;
customs clearance fees;
other governmental charges.

Unless expressly stated otherwise during checkout, these charges are the sole responsibility of the customer.

Unfortunately, we cannot estimate or reimburse such charges.

Please consult your local customs authority before placing your order if you have any questions.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email.

Where available, this email will include:

your tracking number;
a tracking link;
information about the selected carrier.

Tracking information may require up to 24 hours to become active.

8. Delivery Attempts

If delivery cannot be completed successfully, the carrier may:

make another delivery attempt;
leave the parcel at a designated collection point;
leave a delivery notice;
contact you to arrange an alternative delivery.

Please ensure that your delivery address and contact details are accurate before placing your order.

9. Undeliverable Parcels

If a parcel is returned to us because:

the delivery address was incorrect;
delivery was repeatedly unsuccessful;
customs charges were refused;
the parcel was not collected in time,

we may contact you to arrange reshipment.

Additional shipping charges may apply.

If you choose not to have the parcel reshipped, any refund will be made in accordance with our Returns Policy. Shipping costs already incurred may be deducted where legally permissible.

10. Lost Parcels

If your parcel appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment.

A parcel is generally considered lost only after the carrier has completed its investigation.

Where appropriate, we will arrange:

a replacement shipment;
a refund;
another suitable solution.

11. Damaged Parcels

If your parcel arrives visibly damaged, we recommend:

inspecting the parcel before accepting delivery;
documenting any visible damage with photographs;
reporting the damage to the carrier where possible;
contacting our Customer Care team promptly.

This helps us resolve the matter as quickly as possible.

12. Split Shipments

Where an order contains multiple items, we may dispatch products in separate shipments if this enables faster delivery.

No additional shipping charges will apply for split shipments initiated by us.

13. Sustainability

Wherever possible, we use responsibly sourced packaging materials and aim to minimise unnecessary packaging while ensuring that your order is protected during transport.

We continuously evaluate our logistics processes to reduce environmental impact without compromising product quality or customer experience.

14. Force Majeure

Delivery times may be affected by circumstances beyond our reasonable control, including:

extreme weather conditions;
natural disasters;
strikes;
transport disruptions;
customs delays;
pandemics;
governmental restrictions;
other force majeure events.

We shall not be liable for delays resulting from such circumstances.

15. Contact Us

If you have any questions regarding shipping or delivery, our Customer Care team will be pleased to assist you.

DT Concepts UG (haftungsbeschränkt)

Richard-Wagner-Str. 25

10585 Berlin

Germany

Email: info@dawidtomaszewski.com

Telephone: +49 30 296 824 30

Last updated: July 2026

Shipping costs

Germany	free of charge
EU countries	18,90 EUR
Switzerland	28,50 EUR
United States	39,90 EUR
Japan, South Korea, China, Hong Kong	129,00 EUR
All other countries	49,50 EUR

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